Android TV / Google TV TV and iPhone: fix the connection

The TV closes the connection

Your TV is blocking the connection. This happens with all remote apps, not only Vymote — usually it’s fixed in 1–2 minutes.

1. On the TV: Settings → Apps → See all apps → Show system apps → Android TV Remote Service → Clear data.
2. Unplug the TV from power for a minute, plug it back in and turn it on.
3. Update Android TV Remote Service: Google Play on the TV → search “Android TV Remote Service” → Update.
4. Check the network: the same Wi‑Fi, VPN and iCloud Private Relay off, Local Network access, a router restart

No answer on the TV

1. Tap Try Again and type the code from the TV screen within a minute.
2. No code on the TV? On the TV: Settings → Apps → See all apps → Show system apps → Android TV Remote Service → Clear data, then unplug the TV for a minute.

The TV’s remote service is off

1. Update Android TV Remote Service: Google Play on the TV → search “Android TV Remote Service” → Update.
2. On the TV: Settings → Apps → See all apps → Show system apps → Android TV Remote Service → Clear data, then unplug the TV for a minute.

The TV isn’t found

1. Turn the TV on with its remote and wait until its home screen appears.
2. Check the network: the same Wi‑Fi, VPN and iCloud Private Relay off, Local Network access, a router restart

Check the network

Most connection problems come from the network, not from the TV. These steps help with every TV.

1. Connect the iPhone to the same Wi‑Fi network as the TV — not a guest network. With two networks (2.4 and 5 GHz), both must be on the same router.
2. Turn off VPN on the iPhone, and iCloud Private Relay for this network: Settings → Wi‑Fi → ⓘ next to your network → Limit IP Address Tracking — off.
3. Allow Vymote on the local network: iPhone Settings → Privacy & Security → Local Network → Vymote — on.
4. Restart the Wi‑Fi router: unplug it for 30 seconds. Wait until the TV and the iPhone are back on Wi‑Fi.

The TV is off or asleep

1. Turn the TV on with its remote, then tap Try Again.
2. To turn the TV on from the iPhone next time, open Settings → My TVs → Turn On from iPhone in Vymote.

Turn the TV on from iPhone

Turn on one setting on the TV once — then the Power button in Vymote can turn the TV on. It depends on the model — tap Test Now in Vymote to check yours.

1. On the TV: Settings → System → Power & energy → Network standby (or Wake on Wi‑Fi, Wake on LAN) — on.
2. Settings → System → Power & energy → Power mode: Quick start (or Standby), not Eco.
3. Settings → Apps → See all apps → Show system apps → Android TV Remote Service → Clear data, then unplug the TV for a minute.

Still not working

1. Unplug the TV from power for a minute, plug it back in and try again.
2. Check the network: the same Wi‑Fi, VPN and iCloud Private Relay off, Local Network access, a router restart